Frequently Asked Questions



How does WSI ship products?

  • We only ship products via UPS, FedEx or US Postal Service.

Can I ship using my own account?

  • If you would like to use your own FedEx or UPS shipping account, you must provide WSI Sports with your shipper collect account number as well as the zip code your account is associated with.

What is the default shipping provider for WSI?

  • WSI Sports will use either UPS Ground or US Postal Service as their default shipping provider.

How much is shipping on online orders?

  • All orders placed within the wsisports.com website are charged a flat shipping and handling rate of $8.95 and will be shipped via UPS Ground or USPS.  All other orders that are emailed or faxed to WSI Sports will be charged the base UPS shipping rate according to package size, weight and ship-to location. (For quick delivery, Expedited UPS shipping is also an option for an additional charge)



How do I carry WSI products in my store?

  • If you are interested in becoming a retailer of WSI Sports products, refer to the form at wsisports.com/retailers.


What if I need to return a product purchased from WSI?

  • The Return Policy of WSI Sports is detailed at wsisports.com/returns. There are no returns accepted for custom products.


  • Machine or hand wash will work just fine, however, it is recommended that the products are hanger-dried as opposed to machine dried. 


Are there any additional charges for custom orders?

  • Yes, there will be some printing charges, based on your submitted design. Also, $75.00 will be charged for any customized logo design or any pattern design changes (There will be no charge if artwork is submitted complete).

Are the payment terms for custom orders?

  • All custom orders require prepayment. No cash on delivery for custom orders.

How long does it take to receive my custom order?

  • All custom gear requires 3 - 4 weeks for completion from the time the artwork is approved and the full order is submitted. Submit artwork to karina@wsisports.com. For orders with 100+ items there may be another 1 - 2 weeks added for production time.